Frequently Asked Questions

Frequently Asked Questions

Q.What are the benefits of breastfeeding?

A.Breast milk truly is the best choice for providing your child with all the essential nutrients, hydration and protective factors your child needs to grow and thrive. It also has benefits for mum, including convenience, strengthening the bond with baby and potentially helping with post-partum weight loss.

Q.How should my baby and I transition from the formula we currently use to Biostime?

A.We want to see our next generation empowered. To give your baby the smoothest transition from their current formula to Biostime SN-2 BIO PLUS™ [Insert product name], it is best to introduce our formula gradually. This is to ensure your baby’s tiny tummy tolerates the change and that they have a chance to get used to the smooth, creamy taste. For more information, we recommend consulting a qualified healthcare professional such as your GP or dietitian.

Q.Is this product suitable for my child with allergies?

A.Children with allergies require specialised formula depending on their specific requirements. Biostime SN-2 BIO PLUS™ currently does not offer a specialist range for infants with allergies. We always recommend reading the label prior to use. For more information, we recommend speaking to a qualified healthcare professional such as a GP or a dietitian.

Q.Is the protein in your formula hydrolysed?

A.Specialised formulas containing hydrolysed or ‘broken down’ proteins may help infants with diagnosed allergies. The protein in our formula is not fully hydrolysed and therefore is not appropriate for infants with allergies or inborn errors of metabolism.

Q.Is it normal that my baby has constipation when switching to Biostime product?

A.A baby’s tummy can be sensitive to changes in their environment and diet. There may be a reaction that indicate your baby is not tolerating the sudden change in their diet. When introducing a new formula, you can help your little one adapt by doing so gradually. This will give their digestive system time to process and get used to the new formulation. For more information specific to your child, we recommend speaking to a qualified health care professional such as a GP or a dietitian.

Q.When I mix the powder, I notice that it doesn’t mix well and a bit floppy, what should I do?

A.Sometimes lumpy formula can happen, and this is normal. To help in avoiding it, place the water in the bottle first, then add a scoop of the formula and shake the bottle until it’s well incorporated. After that add another scoop of formula and shake the bottle and so on until the last scoop. By blending each scoop and shake, there is less formula to combine each time and makes it easier to rid the ingredients of any lumps.

Q.We are not allowed to use hot water to dilute Biostime SN-2 BIO PLUS products?

A.Biostime SN-2 BIO PLUS™ products contains probiotic: B infants M 63. To avoid destroying the good bacteria, please use cooled boiled water, 40º C or less in temperature.

Q.Is it alright if I give my baby more or less scoop of formula than indicated on the tin?

A.The feeding guide on the back of Biostime SN-2 BIO PLUS™ tin should be used as the main direction. However, appetites vary among children and each child's nutritional needs may change from time to time. We advise you to check with your qualified healthcare professional such as a GP or a Dietitian if you are unsure about your child's requirements

Q.Who is Biostime - credentials of company

A.Biostime is a global brand selling within Europe and Asia, with a long-standing reputation for expertise in paediatric nutrition. Biostime has recently launched with the SN-2 BIO PLUS range of infant formula products and toddler milk drinks in Australia and New Zealand, as well as high quality infant probiotics available in Australia. Biostime remains committed to leading the future of paediatric nutrition, through science and nature with an uncompromising commitment to quality and safety. Biostime is focused on the research and development of dairy products.

Q.International shipping from D2C

A.Unfortunately, we don’t currently offer international shipping on our website. We only ship to Australia at this point.

Q.As parents, we have allergies to some ingredients. How will we know if specific Biostime products will be suitable for our baby?

A.Biostime follows the requirements of Foods Standards Australia & New Zealand (FSANZ) for the SN-2 BIO PLUS range & the Therapeutic Goods Administration (TGA) for the probiotic range. In every tin of Biostime SN-2 BIO PLUS™ and every label of probiotics, there is an allergy warning which provides details of common allergens that the product may contain. If there are specific ingredients you would like to know about, please do not hesitate to contact us. We also advise parents to consult a qualified healthcare professional to discuss your particular allergies and the options best suited for your little one.

Q.Requesting product samples

A.We wish to inform you that unfortunately, at this stage, we do not have any product samples available. We would also like to advise due to the MAIF agreement (Australian Regulations) we would be unable to provide samples directly to customers for Stage 1 and 2 Infant formula products (0-6 months, 6-12 months), in this instance we would advise our customers with infants under 12 months of age needing to assess our products, to visit their Primary Healthcare Practitioner like their GP or Paediatrician who should be able to assist.

Q.What are the regulations around promoting Infant Formula Products?

A.Biostime is a paediatric nutrition brand with a range of products, including probiotics, toddler milk drinks and infant formula products, available in Australia and globally. Biostime (as part of the H&H group) is a member of the Infant Nutrition Council and signatory to the Marketing in Australia of Infant Formulas Agreement (MAIF Agreement), which is Australia’s response to the World Health Organisation’s International Code of Marketing of Breast-milk Substitutes. Biostime (as part of the H&H group) is a member of the Infant Nutrition Council and signatory to the Marketing in Australia of Infant Formulas Agreement (MAIF Agreement), which is Australia’s response to the World Health Organisation’s International Code of Marketing of Breast-milk Substitutes. Biostime exists to help support parents in making the best choices; and we acknowledge breastfeeding is best for babies as it provides the optimal balance of nutrition and protection.

Q.Where can I buy Biostime SN-2 BIO PLUS Premium Organic Range?

A.Available online at www.biostime.com.au, as well as selected Coles, Woolworths, Chemist Warehouse, Priceline, Good Price Pharmacy and Pharmacy 4 Less stores. Please see our store locator online for your nearest store.

Q.Where can I buy Biostime SN-2 BIO PLUS Ultra Goat Range?

A.Where can I buy Biostime SN-2 BIO PLUS Ultra Goat Range?

Q.Where can I buy Biostime Infant Probiotics with Vitamin D?

A.Available online at www.biostime.com.au, as well as selected Chemist Warehouse, Priceline, Terry White Chemmart, Good Price Pharmacy and Pharmacy 4 Less stores. Please see our store locator online for your nearest store.

Q.Are your products available online?

A.Unfortunately at this point in time, our Biostime range is not available online in New Zealand

Q.As parents, we have allergies to some ingredients. How will we know if specific Biostime products will be suitable for our baby?

A.Biostime follows the requirements of Foods Standards Australia & New Zealand (FSANZ) for the SN-2 BIO PLUS range. In every tin of Biostime SN-2 BIO PLUS™, there is an allergy warning which provides details of common allergens that the product may contain. If there are specific ingredients you would like to know about, please do not hesitate to contact us. We also advise parents to consult a qualified healthcare professional to discuss your particular allergies and the options best suited for your little one.

Q.Requesting product samples

A.We wish to inform you that unfortunately, at this stage, we do not have any product samples available. We would also like to advise due to the New Zealand Code of Practice for the Marketing of Infant Formula we would be unable to provide samples directly to customers for Stage 1 and 2 Infant formula products (0-6 months, 6-12 months), in this instance we would advise our customers with infants under 12 months of age needing to assess our products, to visit their Primary Healthcare Practitioner like their GP or Paediatrician who should be able to assist.

Q.What are the regulations around promoting Infant Formula Products?

A.Biostime (as part of the H&H group) is a member of the Infant Nutrition Council which implements the New Zealand Code of Practice for the Marketing of Infant Formula which is New Zealand's response to the World Health Organisation’s International Code of Marketing of Breast-milk Substitutes. Biostime (as part of the H&H group) is a member of the Infant Nutrition Council which implements the New Zealand Code of Practice for the Marketing of Infant Formula which is New Zealand's response to the World Health Organisation’s International Code of Marketing of Breast-milk Substitutes. We ensure that all marketing materials and distribution complies with the New Zealand Code of Practice for the Marketing of Infant Formula in order to protect and promote breastfeeding and to ensure the proper use of breast milk substitutes, when they are necessary, on the basis of adequate information. This includes only promoting our probiotics and toddler milk drinks to the general public, and providing scientific education on our range of products to Healthcare Professionals. Biostime exists to help support parents in making the best choices; and we acknowledge breastfeeding is best for babies as it provides the optimal balance of nutrition and protection.

Q.Where can I buy Biostime SN-2 BIO PLUS Range?